Frequently Asked Questions

Everything you need to know before your visit.

Boarding

What are your Check-In & Check-Out requirements?

Please refer to our Check-In & Check-Out Terms & Conditions for detailed information on arrival times, departure procedures, and boarding policies.

What vaccinations are required? (Boarding & Daycare)

To ensure the health and safety of all our guests, pets are required to have their core annual vaccinations up to date before check-in. Proof of vaccination will be requested prior to your pet's stay. To complete your pet's registration, some required documents will need to be submitted before your pet's first visit.

Can I bring my pet's own food?

Yes. You're welcome to bring your pet's own food, along with any medication or supplements they require. Feeding is included in all boarding and daycare services.

Will my pet have playtime during their stay?

Absolutely! Pets enjoy a full day of supervised socialisation, enrichment, and play. Visit our Services page to learn more about each experience.

Does my pet need to be neutered or spayed?

We welcome unsterilised pets under 12 months of age. For pets over 12 months old, they are required to be neutered or spayed before attending daycare or boarding.

What if my dog or cat cannot be vaccinated?

If your pet is unable to receive vaccinations due to medical reasons, a valid Titer Test demonstrating adequate immunity is required. Please contact our team before making a booking so we can review your pet's requirements.

Will my dog sleep with other dogs?

No. Every boarding guest enjoys their own private, air-conditioned room. We do not crate dogs overnight or have dogs sleep together, ensuring each pet has a safe, comfortable, and restful stay.

Can my pet stay if they require medication?

Yes. We can administer medication during your pet's stay. Please provide clear instructions during check-in and ensure all medication is labelled appropriately.

What happens if my pet becomes unwell during their stay? (Boarding & Daycare)

Your pet's wellbeing is our highest priority. If your pet shows signs of illness or requires medical attention, we'll contact you promptly to discuss the situation. If a veterinary visit is required, we'll seek your approval and arrange the visit on your behalf whenever possible.

Can I receive updates during my pet's stay? (Boarding & Daycare)

Yes! You'll receive daily WhatsApp updates at no additional charge. You can also stay connected through our app, where live camera access is available so you can check in on your pet anytime.

Daycare

How does the temperament evaluation work? 

Every new dog begins with a temperament evaluation, where introductions are carried out one dog at a time to ensure a safe, positive, and comfortable experience.

Is daycare suitable for every dog?

Daycare may not be suitable for every dog, particularly those displaying aggressive behaviour. Our temperament evaluation helps us determine if daycare is the right fit.

What should I bring for daycare?

As activity levels are higher during daycare, we recommend bringing a midday treat or snack for your dog. If your dog has a special diet, please bring their food, medication, or supplements as needed.

Do you offer daycare packages?

Yes! We offer a range of daycare packages designed to suit different needs. Visit our Packages page for more information.

What is your staff-to-dog ratio?

Rather than following a fixed ratio, we schedule our team according to the number, size, and temperament of the dogs attending each day. This allows us to provide attentive supervision and maintain a safe, positive environment for every guest.

Grooming

Do I need to make an appointment?

Yes. All grooming services are by appointment only.

How long does grooming take?

Depending on the service, grooming typically takes 1 to 4 hours, ranging from a bath & blow dry to a full grooming session.

Can I request a specific grooming style?

Of course. We'll do our best to achieve your preferred style, although the final result will depend on your pet's coat condition, length, and suitability. Additional charges may apply for customised or breed-specific styling that requires extra time and expertise.

What if my pet has matted fur?

For your pet's comfort and welfare, severely matted coats may require a shorter clip. Our groomers will always discuss the most suitable option with you before proceeding where possible.

Will my pet be crated during grooming?

No. Pets will be comfortably rested in our grooming area while waiting for their appointment or collection. Our team will ensure they are monitored throughout their visit.

Can you groom senior pets?

Yes. We welcome senior pets and tailor each grooming session to their comfort and needs. Please let us know of any existing medical conditions when making your appointment.

Can I bring my pet for grooming if they have maggots?

No. Pets with active maggot infestations require immediate veterinary treatment and cannot be accepted for grooming. Please visit your veterinarian first, and we'll be happy to groom your pet once they have recovered.

Swimming

Do I need to book in advance?

Yes. All swimming sessions are by advance booking.

Are private and shared sessions available?

Yes. We offer both Private Bone Pool and Social Bone Pool sessions, available for hourly rental.

Is swimming suitable for senior dogs?

Yes. Swimming is a gentle, low-impact activity suitable for many senior dogs. Owners are welcome to enter the pool and swim alongside their dogs.

What should I bring for my dog's swim?

Please bring fresh drinking water for your dog after the swim. Life jackets are available for rental, but if your dog has their own, we encourage you to bring it along.

Is there a rinsing area after swimming?

Yes. A rinsing area is conveniently located beside the pool for you to rinse your dog after their swim.

Do you provide blow drying after swimming?

A self-service blow drying station is available for S$10 per session.

Can owners enter the pool?

Yes. Owners are welcome to enter the pool and swim with their dogs during their booked session.

How is the pool maintained?

The Bone Pool is professionally cleaned and maintained daily. Our pool uses chlorinated water, with water quality regularly monitored to ensure a clean, safe, and enjoyable swimming experience for every guest.

Which areas do you cover?

We provide islandwide pick-up and drop-off services across Singapore.

Do you offer one-way and round-trip transport?

Yes. Both one-way and round-trip options are available. Transport charges are based on travel distance.

How do I book transport?

Bookings can be made online. For enquiries or assistance, feel free to contact us via WhatsApp.

Is your vehicle air-conditioned?

Yes. Our pet limo is fully air-conditioned to ensure every journey is comfortable, regardless of the weather.

Will my pet travel in a crate?

For the safety of all passengers, crates are available onboard and may be used when deemed necessary by our driver, depending on your pet's size, temperament, or travel requirements.

Will there be many pets travelling together?

No. We carefully schedule our transport service to avoid overcrowding and provide every pet with a comfortable journey.

How long will my pet be in the vehicle?

We plan our transport routes carefully, and pets are not kept in the vehicle for more than 45 minutes under normal operating conditions.

Where are you located?

Please visit our Contact Us page for our address, directions, and parking information.

Can I tour Wagington before making a booking?

Absolutely. We welcome scheduled tours by appointment only. To arrange a visit, simply contact us via WhatsApp. Tours are available daily at 1:00 PM, 2:00 PM, 3:00 PM, and 4:00 PM, subject to availability.

What are your operating hours?

Our latest operating hours can be found on our Contact Us page.

How can I contact Wagington?

You can reach us by phone, WhatsApp, or email via our Contact Us page. We're always happy to help.